FAQ

Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to service@joyclubvip.com.

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Need Help?

If you have an issue or question that requires immediate assistance, you can drop us an email and we will get back to you within 20-36 hours!

Pre Sale Questions

Within 30 days of receiving your order, please contact us if any items are missing or damaged. We will promptly provide you with store credit or a replacement, provided that the product remains in its original condition and packaging. Additionally, please refer to our Return Policy for further details and instructions.

At present, we can’t deliver to these addresses for the time being, but please pay attention to us, and we will inform you as soon as we have a new plan, but shipping costs will vary from our normal shipping costs.
Yes, but not all products, please contact us by email.

Maintaining asublimation cup is relatively straightforward. It is recommended to use mild detergent and a soft sponge for cleaning, avoiding the use of hard objects or sharp items to scratch the cup body, as this may damage the printed pattern. Additionally, it is advisable to avoid exposing the cup to sunlight or high temperatures for extended periods to maintain the vividness of the pattern.

We strive to dispatch your order within the next business day, and upon shipment, you can anticipate receiving it within 3-5 business days. However, please note that we cannot guarantee the exact shipping timeline as it is solely controlled by our carrier and not within our direct control.
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