Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to service@joyclubvip.com.
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- Pre Sale Questions
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If you have an issue or question that requires immediate assistance, you can drop us an email and we will get back to you within 20-36 hours!
Pre Sale Questions
Within 30 days of receiving your order, please contact us if any items are missing or damaged. We will promptly provide you with store credit or a replacement, provided that the product remains in its original condition and packaging. Additionally, please refer to our Return Policy for further details and instructions.
Maintaining asublimation cup is relatively straightforward. It is recommended to use mild detergent and a soft sponge for cleaning, avoiding the use of hard objects or sharp items to scratch the cup body, as this may damage the printed pattern. Additionally, it is advisable to avoid exposing the cup to sunlight or high temperatures for extended periods to maintain the vividness of the pattern.