- SIMPLE OPEN-TOP DESIGN: An uncomplicated main compartment without exterior pockets or extra storage sections, with straightforward access for everyday packing, craft projects and event preparation
- PRACTICAL EVERYDAY CAPACITY: Room for notebooks, clothing, craft supplies, gifts, market purchases, event materials and other daily essentials across work, travel and errands
- DIY FUN: Clean canvas areas for HTV, embroidery, fabric paint, patches, lettering, logos and decorative artwork across individual or coordinated designs
- MINIMALIST BLACK-AND-WHITE STYLE: Clean color contrast for minimalist, casual and modern aesthetics, with a versatile base for typography, line art, logos and graphic designs
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10 PACK GROUP VALUE: A coordinated quantity for workshops, conference welcome kits, bridal parties, vendor markets, team activities, staff onboarding, reunions and small-business project
Free Shipping on Orders Over $10
A flat $5 shipping fee applies to orders under $10.
We offer shipping within the United States and Canada, except for Alaska, Hawaii, APO/FPO addresses, and U.S. territories.
Shipping Regions & Fulfillment
United States – Standard Collection
- Processing Time: 1–2 business days
- Shipping Time: 3–5 business days
- Estimated Delivery: 3–7 business days total
- Ships from U.S. warehouses on the East and West Coasts
- Carriers include UPS, USPS, FedEx, or ground trucking
- If your order contains items from multiple warehouses, you may receive separate tracking numbers.
Canada – Local Fulfillment
- Orders shipped to Canadian addresses are fulfilled from our Canadian warehouse
- Delivery Time: 3–7 business days, similar to U.S. domestic shipments
- Free shipping applies to Canadian orders over $10. A flat $5 shipping fee applies to orders under $10.
China Warehouse
Regular Collection
- Produced in limited batches to ensure quality
- Ships directly from our China warehouse
- Estimated Delivery: 8–15 business days (includes preparation and international shipping)
Custom Collection
- Made-to-order personalized tumblers
- Production begins after payment confirmation
- Ships directly from our China warehouse
- Estimated Delivery: 15–20 business days (includes production and international shipping)
- Rush shipping is not available for these items
Additional Information
- Processing times may be longer during peak seasons such as holidays and promotional events.
- Tracking numbers will be emailed once your order ships. If your order ships in multiple packages, you’ll receive multiple tracking numbers.
Need Assistance?
If you have any questions about your order or shipping, please email us at service@joyclubvip.com.
Be sure to include your order number so we can assist you faster.
Refund Policy
30 Days Returns
Step 1:
Please email our customer service at service@joyclubvip.com to request the exchange/return.
Or submit after-sales application on the contact us page of the website to request exchange/return.
Step 2:
After receiving your return/return request, our customer service will send you the return/return instructions and return/return address via email. Please follow the instructions for returns/returns. We would be very grateful if you could provide us with photos of the returned item.
Step 3:
After receiving your package, you will receive a refund within one week or have processed the exchange order. After processing the refund or exchange, we will send it to you via email. FYI: If your original payment method is a credit card, it will take longer (may take 1 to 2 weeks, depending on which CC company) to process the bank's refund.
Please check the Refund Policy for detailed returns.
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