First purchase offer: take 10% off shopwide. Use Code:10OFFNEW. Exclusion apply orders under $25.
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Free Shipping On All Orders
Provide free delivery service for most states in the United States
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
We strive to dispatch your order within the next business day, and upon shipment, you can anticipate receiving it within 3-5 business days. However, please note that we cannot guarantee the exact shipping timeline as it is solely controlled by our carrier and not within our direct control.
Free Shipping On All Orders
Provide free delivery service for most states in the United States, except Alaska and Hawaii, APO/FPO, US Protectorates.
Processing and Delivery Time
Processing Time : 1-2 Days.
Express Shipping Time: 3-5 Business Days.
Receiving time(about 5-8 Business Days) = Processing time + Shipping time.
No shipped or delivered on weekends or holidays.
During peak seasons, processing times are higher than usual. Thanks for your patience.
Shipping From & Shipping Method
Your orders will be shipped from the closest warehouse, which located in the West or East of the US. If the items in your order are combination packaging, you will receive a tracking number for each package that ships separately.
You will receive multiple tracking numbers in this case.
Our shipping method ,Express Shipping (3-5 Business Days Delivery). Our couriers include UPS, USPS, Fedex and Truck Carriers.
Contact Us
Any order issues, please don't hesitate to contact us or send direct email to service@joyclubvip.com with your order number.
30 Days Returns
Step 1:
Please email our customer service at service@joyclubvip.com to request the exchange/return.
Or submit after-sales application on the contact us page of the website to request exchange/return.
Step 2:
After receiving your return/return request, our customer service will send you the return/return instructions and return/return address via email. Please follow the instructions for returns/returns. We would be very grateful if you could provide us with photos of the returned item.
Step 3:
After receiving your package, you will receive a refund within one week or have processed the exchange order. After processing the refund or exchange, we will send it to you via email. FYI: If your original payment method is a credit card, it will take longer (may take 1 to 2 weeks, depending on which CC company) to process the bank's refund.
Please check the Refund Policy for detailed returns.
I love wrapping these
I added a coat of clear epoxy after sublimation - cause kids forget.The words in the ad at the time of purchase do warn you to be careful, but we always test to see what happens.I did notice I scuffed a few very tiny places when removing my sublimation material on one of them and my daughter put hers in the dishwasher - it came out VERY clean - no image or frosting left at all.
My first time using this brand. They sublimate beautifully!!
I have ordered 8 tumbler, the quality is good
The glasses are very nice and thick. My only problem was, they came with glass straws that were thin. So I ordered bamboo straws to replace the glass ones
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