Free Shipping on All Orders

We offer free shipping on all orders shipped within the United States and Canada, except for Alaska, Hawaii, APO/FPO addresses, and U.S. territories.

Shipping Regions & Fulfillment

Orders are fulfilled from different locations depending on the product type and shipping destination:

1. United States – Standard Collection

• Processing Time: 1–2 business days

• Shipping Time: 3–5 business days

• Estimated Delivery: 3–7 business days total

• Ships from U.S. warehouses on the East and West Coasts

• Carriers include UPS, USPS, FedEx, or ground trucking

• If your order contains items from multiple warehouses, you may receive separate tracking numbers.

2. Canada – Local Fulfillment

• Orders shipped to Canadian addresses are fulfilled from our Canadian warehouse.

• Delivery Time: 3–7 business days, similar to U.S. domestic shipments

• Free shipping applies to all Canadian orders unless otherwise noted.

3. Global Studio Line

      A.  Designer Picks Collection

• Limited batch production to ensure outstanding design and quality

• Ships directly from our international design center

• Estimated Delivery: 8–15 days (includes custom preparation and international shipping)

     B. Custom Creations Collection

• Made-to-order personalized tumblers

• Production begins after payment confirmation

• Estimated Delivery: 15–20 days (includes production and international shipping)

• Rush shipping is not available for these items

Additional Information

• Processing times may be longer during peak seasons such as holidays and promotional events.

• Tracking numbers will be emailed once your order ships. If your order ships in multiple packages, you’ll receive multiple tracking numbers.

Need Assistance?
If you have any questions about your order or shipping, please email us at service@joyclubvip.com.
Be sure to include your order number so we can assist you faster.

Refund Policy

30 Days Returns

Step 1:

Please email our customer service at service@joyclubvip.com to request the exchange/return.

Or submit after-sales application on the contact us page of the website to request exchange/return.

Step 2:

After receiving your return/return request, our customer service will send you the return/return instructions and return/return address via email. Please follow the instructions for returns/returns. We would be very grateful if you could provide us with photos of the returned item.

Step 3:

After receiving your package, you will receive a refund within one week or have processed the exchange order. After processing the refund or exchange, we will send it to you via email. FYI: If your original payment method is a credit card, it will take longer (may take 1 to 2 weeks, depending on which CC company) to process the bank's refund.

Please check the Refund Policy for detailed returns.