Free Shipping On All Orders
Provide free delivery service for most states in the United States, except Alaska and Hawaii, APO/FPO, US Protectorates.
Processing and Delivery Time
Processing Time : 1-2 Days.
Express Shipping Time: 3-5 Business Days.
Receiving time(about 5-8 Business Days) = Processing time + Shipping time.
No shipped or delivered on weekends or holidays.
During peak seasons, processing times are higher than usual. Thanks for your patience.
Shipping From & Shipping Method
Your orders will be shipped from the closest warehouse, which located in the West or East of the US. If the items in your order are combination packaging, you will receive a tracking number for each package that ships separately.
You will receive multiple tracking numbers in this case.
Our shipping method ,Express Shipping (3-5 Business Days Delivery). Our couriers include UPS, USPS, Fedex and Truck Carriers.
Contact Us
Any order issues, please don't hesitate to contact us or send direct email to service@joyclubvip.com with your order number.
Refund Policy
30 Days Returns
Step 1:
Please email our customer service at service@joyclubvip.com to request the exchange/return.
Or submit after-sales application on the contact us page of the website to request exchange/return.
Step 2:
After receiving your return/return request, our customer service will send you the return/return instructions and return/return address via email. Please follow the instructions for returns/returns. We would be very grateful if you could provide us with photos of the returned item.
Step 3:
After receiving your package, you will receive a refund within one week or have processed the exchange order. After processing the refund or exchange, we will send it to you via email. FYI: If your original payment method is a credit card, it will take longer (may take 1 to 2 weeks, depending on which CC company) to process the bank's refund.
Please check the Refund Policy for detailed returns.
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