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First purchase offer: take 10% off shopwide. Use Code：10OFFNEW. Exclusion apply orders under $25.
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Free Shipping On All Orders
Provide free delivery service for most states in the United States
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
We strive to dispatch your order within the next business day, and upon shipment, you can anticipate receiving it within 3-5 business days. However, please note that we cannot guarantee the exact shipping timeline as it is solely controlled by our carrier and not within our direct control.
This item is part of our Designer Picks Collection, crafted through our Global Studio Line in limited batches to ensure exceptional design and quality.
📦 Estimated delivery: 8–15 days
Shipped directly from our international design center, including preparation and overseas shipping.
✨ Good design takes time — thanks for your patienc
Free Shipping on All Orders
We offer free shipping on all orders shipped within the United States and Canada, except for Alaska, Hawaii, APO/FPO addresses, and U.S. territories.
Shipping Regions & Fulfillment
Orders are fulfilled from different locations depending on the product type and shipping destination:
United States – Standard Collection
Processing Time: 1–2 business days
Shipping Time: 3–5 business days
Estimated Delivery: 3–7 business days total
Ships from U.S. warehouses on the East and West Coasts
Carriers include UPS, USPS, FedEx, or ground trucking
If your order contains items from multiple warehouses, you may receive separate tracking numbers.
Canada – Local Fulfillment
Orders shipped to Canadian addresses are fulfilled from our Canadian warehouse.
Delivery Time: 3–7 business days, similar to U.S. domestic shipments
Free shipping applies to all Canadian orders unless otherwise noted.
Global Studio Line
A. Designer Picks Collection
Limited batch production to ensure outstanding design and quality
Ships directly from our international design center
Estimated Delivery: 8–15 days (includes custom preparation and international shipping)
B. Custom Creations Collection
Made-to-order personalized tumblers
Production begins after payment confirmation
Estimated Delivery: 15–20 days (includes production and international shipping)
Rush shipping is not available for these items
Additional Information
Processing times may be longer during peak seasons such as holidays and promotional events.
Tracking numbers will be emailed once your order ships. If your order ships in multiple packages, you’ll receive multiple tracking numbers.
Need Assistance?
If you have any questions about your order or shipping, please email us at service@joyclubvip.com.
Be sure to include your order number so we can assist you faster.
30 Days Returns
Step 1:
Please email our customer service at service@joyclubvip.com to request the exchange/return.
Or submit after-sales application on the contact us page of the website to request exchange/return.
Step 2:
After receiving your return/return request, our customer service will send you the return/return instructions and return/return address via email. Please follow the instructions for returns/returns. We would be very grateful if you could provide us with photos of the returned item.
Step 3:
After receiving your package, you will receive a refund within one week or have processed the exchange order. After processing the refund or exchange, we will send it to you via email. FYI: If your original payment method is a credit card, it will take longer (may take 1 to 2 weeks, depending on which CC company) to process the bank's refund.
Please check the Refund Policy for detailed returns.
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